Refund policy

UNWANTED PRODUCTS

If you wish to return any goods to us you must email Customer Service, if the return is approved we will send you a returns note, please be advised that the cost of returning any product will your responsibility. Only goods which have been approved for return may be returned to us, goods which are returned without pre-approval will not be credited, and may be disposed of.

- If accepted by thebathroombox a refund will be raised on inspection of the returned Products on
condition that the following criteria have been met:
o The Products are returned safely and securely wrapped in a resellable condition
appropriately packed in their original unopened and undamaged packaging with
no marks.
o A copy of the Returns note is attached to the
packaging.
o Products must be returned to thebathroombox, at the Customers cost, within 21 days of
authorisation.
o It is advisable to use a returns shipping method that requires a signature upon
delivery, since proof of sending will not constitute proof of receipt of any returned
item.
Note: A 30% restocking and handling fee will apply and be deducted from the credit note issued.

TRANSIT DAMAGE

In the unlikely event of any goods which show any sign of Transit Damage, please sign for the delivery as “DAMAGED” and report to info@thebathroombox.co.uk within 5 working days. Please do not reject the delivery as this will cause more courier charges and let us know.

If, once unpacked, there are any damaged items please inform us immediately and we will endeavor to resolve the situation as soon as possible. If you can, please send a picture of the damage. It helps us resolve the problem more quicker. 

Upon delivery it is your responsibility to check the goods, any alleged defect, shortage, fault, or error must be reported within 5 working days, and before the products are used or fitted.